Police in Mallorca: theft & lost documents
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Policía Nacional
Responsible in larger towns, for criminal offences and for matters relating to identity documents.
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Guardia Civil
Responsible outside the towns, on the coast, on country roads and for traffic matters.
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Policía Local
The municipality’s local police, responsible among other things for traffic, public order and local incidents.
In acute danger, the number is 112. Last checked: September 2026
The short answer
What should you do after a theft in Mallorca?
First block your cards, then report the theft to the police, then inform your insurer. The police report ( Denuncia ) is the proof that insurers and authorities usually require – without it, reimbursement and replacement documents typically become difficult.
Last checked: September 2026
Who is responsible?
Responsibility depends on the location: in Palma and the larger towns the Policía Nacional takes reports, outside the towns and on the coast the Guardia Civil. The Policía Local is the local police force and helps with local incidents or refers you to the responsible authority.
Reporting a theft
Go to a police station as soon as possible. Helpful are: an identity document, the exact time and place, a list of the stolen items with serial numbers, photos and – if available – receipts. You will receive a copy of the report; keep it for your insurer and your return journey.
Lost passport or ID card – the reporting part
Even a simple loss without theft should be reported so that the document is registered as missing. The actual replacement document is not issued by the police but by the German diplomatic mission: details on German Consulate Palma.
Blocking cards
Cards are blocked via your bank or the card issuer – you will find the number in your banking app or on your bank’s website. Note this number down before your trip, separately from your wallet, and check your latest account transactions after blocking.
Last checked: September 2026
Avoiding typical situations
- Do not leave valuables visible in the hire car
- Only take to the beach what you can afford to lose
- Keep a second means of payment separately
- Store copies of documents digitally
Next steps
Frequently asked questions
How do I report a crime in Mallorca?
In person at a police station; you need an identity document and as precise a description as possible of the place, time and items. You will receive a copy of the report (Denuncia), which insurers usually require.
Which number do I call in acute danger?
112. The single emergency number connects police, ambulance and fire service and is staffed around the clock.
Do I need the police report for my insurance?
Usually yes. Travel luggage, home contents and credit card insurers typically require the police report as proof, often within a deadline of a few days.
What should you do first if cards have been stolen?
First have the cards blocked via your bank or card issuer, then report the theft and check your account transactions.